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Chapter 7 Reports
Call Detail Record
Global Management System User’s Guide
Call Detail Record for Billing
The Call Detail Record Feature can be used to bill back departments for their video usage or, if
you are a service provider, customers. Billing back through Call Detail Record is most effective
when used in conjunction with Account Management. The account numbers, which are set up in
Account Management, allows for reconciling the cost of video usage with an identiable user.
The report has been streamlined for accounting with the addition of many optional features in
generating reports. Also, these options make differentiating between ISDN and IP calls easy.
Other options, such as, only including outbound calls when generating a report further adds to
the ease of billing.
The reports can be exported as a .csv le, a comma delimited le, which can be imported to any
database program that accepts that format.
Call Detail Record for Troubleshooting
Call Detail Record provides troubleshooting information such as how many channels connected
in an ISDN call and how many failed calls were made (calls that did not connect) when these
options are selected in the “Customize Report” window. These details can provide insight to
errors that occur during the video calls. In addition, usage data can be extracted from Call Detail
Record to determine network trafc.