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208Appendix
Troubleshooting Guide
Global Management System User’s Guide
Search
Searches take a long time. How can I decrease the time it takes to search for systems?
You can decrease the amount of time Search takes by limiting the range to only the
addresses that your endpoints are actually using. The time it takes to search a range
is linear, and depends on the speed of your server, and the bandwidth of your network.
Therefore, it takes twice as long to search a range of 200 addresses as it does to search a
range of 100 addresses.
Can I search across multiple subnets?
Yes, as long as the subnets are contiguous.
The search function can not nd all the video endpoints on our company wide network.
Here are the most likely reasons why the search function cannot nd all the video endpoints
• Search will only nd systems that have not already been added to the list
* Search will not nd systems that are turned off or disconnected from the network
• Search may not nd systems that are behind a rewall or within a network using Network
Address Translation (NAT)
Adding Systems
When I performed the function Add System, my video endpoint failed to add onto the
System list.
This can be caused by:
1. Entering the incorrect IP address of the video endpoint.
2. Trying to add a video endpoint when it is turned off.
3. Trying to add a video endpoint that has a password set.
If the message you get says “Could not add system”, then either the IP address is
incorrect, or the video endpoint is not responding. Try pinging the IP address of the video
endpoint. If ping gets a reply, try to access the video endpoint’s internal web server by
entering its address in a browser window.
If the message you get says “You did not have the correct password for the system”, then
either the video endpoint has a password set, and you did not enter a password in the
Add System window, or the password you entered is not the same as the password on the
video endpoint. Verify that you have the correct password (Admin Password) for the video
endpoint you are trying to add.
Do I have to go to every video endpoint and enter the IP address of the Global
Management System Server to manage the these endpoints?
If your video endpoint is on the LAN and you have added the system to the Global
Management System database, the IP address of the server will be sent to the system.