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116Appendix
Appendix
Global Management System User’s Guide
Modem Installation for SoundStation VTX 1000 Device Support
The Global Management System (GMS) version 6.10 and above, provides Device Support
for SoundStation VTX 1000 conference phones. Unlike other devices supported under GMS,
SoundStation VTX 1000 is an analog conference phone that requires that a modem to be installed
to the GMS Server for device support.
The recommended modem for SoundStation VTX 1000 Device Support under GMS is the
RapidPort/4 Dual Unit PN: 301-1012-08. The RapidPort/4 Dual Unit provides 8 modem ports
for GMS to upload software to 8 SoundStation VTX 1000s simultaneously, minimizing upload
times for multi-unit upgrades. Software uploads to SoundStation VTX 1000, depending on
modem connection parameters, averages 15 – 20 minutes per unit so the Dual Port modem is
recommended for large SoundStation VTX 1000 deployments. For smaller deployments, the 4-
port version is ne alternative, PN: 301-1012-04
RapidPort/4 modems are not sold by Polycom, but are available worldwide through a broad
reseller network. Please visit Digi International’s web site for purchase information and a reseller
in your area.
http://www.digi.com/products/usb/rapidport4.jsp
Modem Installation:
Install the RapidPort/4 modem on the GMS Server in accordance with the installation
instructions provided with the unit. Digi updates RapidPort/4 modem drivers frequently, so it
is highly recommended that the latest modem drivers be installed after the initial installation
process for maximum performance, from the following link:
http://www.ionetworks.com/support/epdrivers.jsp#E2K
Using Other Modems:
Using modems other than the RapidPort/4 for SoundStation VTX 1000 Device Support is not
recommended and Polycom does not support such modems for the GMS/VTX application.
However, other modems may perform the same function adequately.
NOTE
If a modem other than RapidPort/4 is used, be sure to congure “MODEM CALL TONE
WAIT” to “ON” in the SoundStation VTX 1000 Admin Setup section of the user interface of
SoundStation VTX 1000 (not GMS). This VTX conguration change must be made for all
VTX units supported by non-RapidPort/4 modems; please see the SoundStation VTX 1000
Administrator’s Guide for more details.