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69Chapter 4 Software Update
Updating ViewStation Software
Global Management System User’s Guide
Software Update Log
Every time Software Update is performed, Global Management System creates a log of all
the software update events that occur. This log le details the steps to completion for a given
Software Update.
If Software Update failed during the process, then all steps until the point of failure will be logged
here. Using this le, further analysis can be made in determining why the ViewStation did not
update.
A Polycom folder will be created in either the install folder or the install drive. Software logs will
appear in this folder.
If GMS is installed in drive:\Program les\Polycom\PWX, the le path will appear like this:
drive:\Polycom\PWX\log\1_1_1_1_@_yyyy-mm-dd-ss.log
If GMS is installed in drive:\gms\pwx, the le path will appear like this:
drive:\gms\pwx\log\softupdate\1_1_1_1_@_yyyy-mm-dd-ss.log
1_1_1_1_ IP address of the system
_yyyy-mm-dd Date of occurrence
-ss Time Software Update started