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209Appendix
Troubleshooting Guide
Global Management System User’s Guide
The endpoint appears in the Global Directory as a registered entry, however it does not
appear in the System Management list. Why is the endpoint not listed in the System list?
The endpoint probably has the Global Directory Server IP address congured correctly for
the Global Address book settings. However, the endpoint was not added either through
the “Search” or “Add System” Function. Global Management System can only manage
systems when systems are added to the database via the above functions via the System
Management page.
Global Directory
The video endpoints aren’t showing up in the Global Directory and the video endpoint
itself doesn’t see other video endpoints.
Many possible reasons can cause the video endpoints to not show in the Global Directory.
Verify the followings:
1. Verify that Global Directory Server IP address is correctly set and that “Register System
when Power On” checkbox is enabled for each video endpoint that is registered with
Global Management System.
2. Verify that Global Management System is managing the video endpoint by checking the
Global Management System Server URL on the Management tab.
3. Verify that Polycom GAB Service and Polycom GAB Directory Service NT services on the
Global Management System have Started and Automatic.
4. If there is rewall between video endpoint and the Global Management System server,
3601 should be open for bi-directional communication.
5. If Global Directory password is set on Global Management System, the video endpoint
must have this same password set on it.
6. V-Series endpoints may take up to 10 minutes to register with the Global Directory.
Can I use the Address Book Maintenance Utility to export my ViewStation’s local address
book to import into the Global Management System Global Directory?
The address book les exported from the Address Book Maintenance Utility can not be
imported into Global Management System’s Global Directory. Nor can the les exported
from the Global Directory be imported into the Address Book Maintenance Utility.