Filter
Top Products
110Chapter 8 System Conguration
Remote Alert Notication
Global Management System User’s Guide
Email Notification
Here’s an example email that is sent when a user requests for help.
An email of a particular type (i.e., help request) will only be sent once for each status change.
For instance, if a user requests help, an email will be sent to the email address specied. No
other emails based on that instance will be sent until help requested is acknowledged ofcially in
Global Management System. Once the user’s help is acknowledged, then an email will be sent
to the administrator noting that “All help requests has been acknowledged.”
If 2 users request help several minutes apart more than the specied separator time and neither
request has been acknowledged, then, 2 emails will be sent. The rst email will contain the
System name of the rst system that requested help. The second email will contain the names
of requests from both systems. This second email was driven by the second system requesting
help. The newly added second system will have an asterisks next to its name to note that this is
new on the list.
From: GMS - LAN Host Name [Originating Email Address]
Sent: Friday, September 01, 2001 10:00 AM
To: Video Communications Network Administrator
Subject: GMS Alert: 2 system(s) requesting help
Body:
VS
Conference Room #1001 - Call 565-1212
Marketing Conference Room - Call 565-1213