STRATA CS CLIENT USER GUIDE
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
Adding notes to a voice message .................................................12-14
Organizing voice messages in folders.............................................. 12-14
Sharing your voice messages........................................................... 12-14
Viewing your voice mailbox size....................................................... 12-15
Setting a maximum length for your voice messages....................12-15
Managing greetings .......................................................................... 12-15
The Greetings view .......................................................................12-17
Recording a new greeting ............................................................. 12-18
E-mailing a greeting ......................................................................12-18
Chapter 13. Using the Call Log View.............................................13-1
The Call Log view ............................................................................... 13-2
Call Log view columns..................................................................... 13-2
Viewing call details ..........................................................................13-4
Viewing inbound or outbound calls only..........................................13-5
Taking notes on a Call Log entry........................................................13-6
Hiding and showing the Detail pane ...............................................13-6
Associating a call from “Unknown” with a contact .............................. 13-6
Returning a call in the Call Log view................................................... 13-6
Reporting on the Call Log................................................................... 13-7
Chapter 14. Call Forwarding and Routing Lists ...........................14-1
About call forwarding and routing lists................................................ 14-2
Call forwarding and the Where I Am setting ................................... 14-2
Forwarding calls..................................................................................14-2
Forwarding calls by using the telephone commands...................... 14-3
Forwarding calls in the Client ..........................................................14-3
Receiving forwarded ACD workgroup calls..................................... 14-6
Placing calls at another user’s extension........................................14-6
Call forwarding and voice mail ........................................................ 14-6
Forwarding calls over Centrex or PBX trunks................................. 14-6
Using routing lists ............................................................................... 14-7
The Routing Lists view .................................................................... 14-8
Creating a new routing list............................................................... 14-9
Routing calls to workgroups ..........................................................14-13
Using greetings with routing lists...................................................14-14
Chapter 15. Managing Contacts and Workgroups .......................15-1
About contact management and Strata CS ........................................ 15-2
The Contacts view .............................................................................. 15-2
Using contacts folders..................................................................... 15-2
Using the A-Z buttons for quick access ..........................................15-2
