STRATA CS CLIENT USER GUIDE I-2
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
right-clicking on view bar buttons, 7-8
Schedule button, 12-7
using ** instead of Flash at remote phone, 4-5
using A-Z buttons in Contacts view, 15-2
using Flash button on the phone, 4-2
using Flash instead of hold, 4-5
using TeleVantage Hold rather than generic hold on
your phone
, 10-8
viewing toolbar button action, 7-10
C
call announcing
customizing, 18-3
defined, 18-3
call center
about, 17-2
agent availability, 17-3
agents, 17-2
determining if you are on call for a queue, 17-3
on call, 17-2, 17-3
overflow agent, 17-2
queue, 17-2
signing in, 17-3
signing in at another extension, 17-4
signing in with telephone commands, 17-3
signing out, 17-3
signing out with telephone commands, 17-3
supervisor, 17-2
taking a break, 17-4
taking breaks, 17-3
terminology, 17-2
using Contact Manager Assistant, 17-8
viewing pop-up information about a caller, 17-8
wrap-up time, 17-6
call center agent
Call Monitor view tabs, 17-5
signing in and out, 17-3
taking breaks, 17-3
call forwarding
as part of an ACD workgroup, 14-6
ignore call rules, 14-5
prompt recipient for password, 14-5
prompt recipient to accept or decline call, 14-5
routing lists, 14-2
to Where I Am, 14-10
turning off using the Client, 14-5
wait for answer, 14-4
with telephone commands, 14-3, A-6
with voice mail, 14-6
call handling
associating a call with a contact. See contact
calling while on a call, 3-4
commands (table), 4-5
conferencing separate calls in the Client, 11-10
displaying Call Monitor view. See Call Monitor
ending a call without losing calls on hold, 3-5
incoming calls
listening to a message being left, 10-7
sending a call to voice mail, 10-6
taking a call, 10-6
transferring a call, 10-9
using grab-and-hold, 10-7
multiple calls, 3-4
muting, 10-13
parking a call
using the Client, 10-12
playing caller’s name during, 10-13
remaining on the line after disconnecting using the
phone, 4-7
ringback
turning off or customizing, 18-6
with a parked call, 10-12
ringback with a call on hold, 10-8
taking notes during, 10-13
transferring a call using the telephone, 4-6
Call Log view
associating an entry with a contact, 15-10
associating call from "Unknown" with a
contact
, 13-6
columns in view (table), 13-2
exporting the Call Log, 7-27
general, 13-2
hiding and showing Notes pane, 13-6
