14-12 STRATA CS CLIENT USER GUIDE
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
“Caller options while following a routing list” on page 14-7). You can
also click
to create a new greeting.
7. Click OK to add this step to your routing list. The Routing List Action
dialog box closes, and the new step appears under
Actions in the
Routing List dialog box.
Repeat steps 3-7 to create additional steps for the routing list.
8. When you have finished creating the steps that you want to the routing
list to take, in the Routing List dialog box, specify the
Final action if the
call is not answered
. That is, specify what you want Strata CS to do if
it gets to the end of the routing list and no one has answered.
To play a greeting before the final action, check Play greeting and
choose the greeting on the drop-down list. For information on the
System hold greeting, see the
Pause and repeat final action in the
following list.
Select one of the following final actions on the Action drop-down list:
n Take a message. The call is sent to your voice mail.
n Hang up. Calls from Strata CS users are disconnected. External
callers are transferred back to your company’s main menu.
n Transfer to extension. The call is transferred to an extension that
you select on the
Extension drop-down list, for example, an
operator, a co-worker who handles your calls, or an auto attendant.
The transferred call is treated as a new call to that extension. If no one
answers at that extension, the call follows that extension's routing
list.
n Pause and repeat. The caller holds for the number of seconds you
define in the
Pause duration field, and then begins the routing list
again. During the pause, callers can press 0 for the operator or 1 to
leave a voice message. The greeting you choose can mention these
options.
In the list of greetings is a special prerecorded greeting called the
System Hold Greeting. It says, “The person you are calling is
unavailable. To hold, please stay on the line. To leave a message,
press 1.” It does not mention the option to press 0 for the operator.
n Transfer to an extension. The call is transferred to an extension that
you select on the Extension drop-down list, for example, an operator,
a co-worker who handles your calls, or an auto attendant. The
transferred call is treated as a new call to that extension. If no one
answers at that extension, the call follows that extension's routing
list.
