STRATA CS CLIENT USER GUIDE
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
Using the Call Monitor tabs ............................................................. 17-5
Wrap-up time................................................................................... 17-6
Placing calls from a queue..................................................................17-7
Marking all calls............................................................................... 17-7
Finding out how calls are currently marked .................................... 17-7
Popping up caller information ............................................................. 17-8
What call center agents need to know to get the job done................. 17-8
Working remotely................................................................................17-8
Chapter 18. Customizing Your Client............................................18-1
About customizing your Client ............................................................ 18-2
Customizing telephone behavior ........................................................ 18-2
Recording a voice title ..................................................................... 18-2
Changing the language of telephone command prompts............... 18-3
Customizing or turning off call announcing .....................................18-3
Customizing or turning off call waiting.............................................18-5
Turning callback for calls on hold on and off................................... 18-6
Changing your personal Operator................................................... 18-6
Customizing your listing in the dial-by-name directory ................... 18-6
Customizing how long your phone rings......................................... 18-7
Changing ring patterns.................................................................... 18-7
Enabling and disabling hands-free answering ................................18-8
Enabling and disabling voice-first answering.................................. 18-8
Customizing incoming call behavior ................................................... 18-8
Customizing voice message behavior ................................................ 18-9
Setting voice message playback order ........................................... 18-9
Customizing the Client for Operators................................................18-10
Customizing the Client display.......................................................... 18-10
Showing or hiding Client window elements...................................18-10
Defining double-click behavior in the Contacts view.....................18-10
Customizing columns .................................................................... 18-11
Changing how names are displayed.............................................18-12
Other customization options ............................................................. 18-13
Appendix A. Telephone Commands Quick Reference ................. A-1
Call announcing commands .................................................................A-1
Call handling commands ......................................................................A-2
Quick call commands............................................................................A-2
Quick commands for call center agents............................................A-3
Voice Mail/Account menu .....................................................................A-4
Logging in ..........................................................................................A-5
Voice Mail/Account menu commands...............................................A-6
