STRATA CS CLIENT USER GUIDE I-12
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
using the Client, 10-7
screening calls
customizing, 18-3
screening calls by phone. See verbal call screening
screens, Client views, 7-8
selecting
personal status
using the telephone commands, 5-7
selecting personal status
from the Client, 8-6
settings
ACD workgroup user’s and your call forwarding
settings
, 14-6
active greeting, 12-17
adding Call Monitor to other views, 7-9
adding the Extensions view to the Call Monitor
view, 7-10
announce who is transferring a call, 18-5
attaching a voice message to an e-mail
notification
, 12-5
call announcing, 4-2
call forwarding
can be overridden, 14-3
ignore call rules, 14-5
over Centrex or PBX trunks, 14-6
prompt recipient for password, 14-5
prompt recipient to accept or decline call, 14-5
turning off using the telephone commands, 4-11
turning on using the telephone commands, 4-11
updates Where I Am in routing lists, 14-2
wait for answer, 14-4
with voice mail, 14-6
call rules
creating, 16-4
enabling or disabling, 16-8
priority, 16-9
setting up what a call rule does, 16-8
call rules example, 16-3
call waiting, 4-3
change to require logon password, 7-4
changing personal status in the Client, 8-6
changing your password, 7-5
creating a custom personal status, 8-7
default location for recordings of calls, 10-11
dialing services, 11-4
emptying the Deleted folder automatically, 7-19
exporting voice files, 7-23
for incoming calls, 10-14
grab-and-hold greeting, 12-16
greetings, 12-17
personal status default, 12-18
greetings and personal status, 12-16
greetings for routing lists, 12-16
hands-free answering, 10-16, 18-8
hiding and showing Client window elements, 7-7
how names are displayed in Client views, 18-12
importing voice files, 7-23
limited space for greetings and voice titles, 12-16
logging on as a different user, 7-5
logging on using command line switches, 7-5
marking messages as Private, 12-14
marking messages as Urgent, 12-14
maximum message length, 12-15
mouse behavior in Contacts view, 15-3
multiple business hours, 12-8
new message
e-mail and pager notification, 12-4
e-mail and pager notification,scheduling, 12-7
new message tone, 12-4
Notes pane in Call Log view, 13-6
personal status
and active settings, 8-10
creating a custom personal status, 8-8
greeting, defined, 8-2
routing list, defined, 8-2
selecting in the Client, 8-6
Taking calls, defined, 8-2
Where I am, defined, 8-2
personal status defaults
defined, 8-12
routing list, 14-9
play a recording of the caller’s name over your
speakers
, 10-13
