I-3 INDEX
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
Notes pane, 13-6
returning a call in, 13-6
returning call using speed dial, 13-6
taking notes on an entry, 13-6
Call Monitor view
adding Extensions view to, 7-10
announce caller feature, 10-13
associating a call with a contact
blind transfer, 10-9
choosing commands, 10-5
columns, 10-3
displaying automatically, 10-5, 18-9
drag-and-drop transferring, 10-9
dragging and dropping calls, 7-13
incoming calls
sending a call to voice mail, 10-6
taking a call, 10-6
transferring a call, 10-9
using grab-and-hold on a call, 10-7
listening to a voice message being left, 10-7
muting a call, 10-13
panes, 10-4
parking a call, 10-12
putting a call on hold, 10-8
recording a call, 10-11
sharing your calls, 10-15
supervised transfer, 10-9
tabs, 10-4
tabs for call center agents, 17-5
taking notes on a call, 10-13
transferring a call, 10-9
using hands-free answering, 10-16
viewing shared calls, 10-15
call parking
unparking, 10-12
using the Client, 10-12
call routing
forwarding calls. See call forwarding
to groups, 14-13
using a routing list. See routing lists
call rules, 16-2
and active settings, 16-8
caller condition, 16-2
creating, 16-4
disabling temporarily, 16-10
enabling or disabling, 16-8
example, 16-3
example of prioritizing, 16-9
ignoring, 16-10
nuisance caller example, 16-3
schedule condition, 16-2
setting priority, 16-9
using "Taking calls" setting in, 16-2
using greetings in, 16-2, 16-8
using personal status in, 16-2, 16-8
using routing list in, 16-2, 16-8
using Taking calls setting in, 16-8
call screening. See verbal call screening
call wait button. See flash
call waiting
alert tone, 4-3
customizing, 18-5
disabled on outside phone, 4-3
disabling, 3-5
options, 4-3
caller ID
associating with contact, 15-12
contact identification errors, correcting, 15-9
for call screening, 4-2
including with pager notification, 12-4
on call waiting
enabling in Client, 18-5
visible in ringing-bell button, 10-14
calling
another user by name, 3-4
by returning a call from a voice message, 12-12
entering account codes, 3-3
from any Client view, 11-2
from other contact management software, 11-4
into TeleVantage from an outside phone, 6-2
IP addresses
with the Client, 11-6
with the phone, 3-6
