10-6 STRATA CS CLIENT USER GUIDE
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
difficult to do so during times when phone traffic is heavy. This is due to
the fact that calls change position in the Call Monitor view as new calls
arrive and transferred calls leave the Call Monitor view.
n Click a toolbar button.
n Choose the command on the Actions menu.
Double-clicking calls
Double-clicking in the Call Monitor view has the following effects:
n Double-clicking an active call puts it on hold.
n Double-clicking any other type of call takes the call (connects you to the
caller). This includes incoming calls, calls on hold, parked calls, or calls
for which you are screening a message.
Commands while a call is ringing ________________________
While calls are ringing at your phone, the Call Monitor view displays “Incoming
Call.” If Strata CS can identify the caller, the item in the Call Monitor view also
displays the caller’s phone number and name, enabling you to screen your calls.
(see “You can teach Strata CS to recognize contacts when they call.” on
page 15-8). While calls are ringing, you can perform the following actions:
n Take the call
n Send the call to voice mail
n Put the call on hold without talking to the caller first (also known as
grab-and-hold)
n Transfer the call without talking to the caller first
Taking the call
If you are already on another call, select the incoming call and choose Actions >
Take Call
. Your current call is put on hold. You can easily move among multiple
calls by choosing
Take Call again.
When you use
Take Call in the Call Monitor view, call announcing is not
available. However, you can play the caller’s name over your speakers by
choosing
Actions > Announce Caller. To have incoming callers’ names played
over your speakers automatically, see “Other options for incoming calls” on
page 10-14.
Sending the call to voice mail
Select the call, and then choose Actions > Take Message. The call is sent to your
voice mail.
