17-6 STRATA CS CLIENT USER GUIDE
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
n The My Phone tab, which shows all the calls that are being handled by
your phone, including any queue calls you have taken
n The All tab, which shows all your queue and personal calls together
If you are an agent in multiple queues, the Call Monitor displays a tab for each
queue.
Click the My Phone tab or a queue tab to view only the calls for that tab. Click the
All tab to view all calls at once.
Note: Your Call Monitor view may display other tabs than the ones described in
this section. See “Call Monitor view tabs” on page 10-4.
Wrap-up time
After you finish a queue call, you are given wrap-up time to complete any work
relating to the call. During your wrap-up time you will not receive any queue
calls. Your system administrator sets how much wrap-up time you have, by
default 15 seconds.
While you are in wrap-up time, the wrap-up icon appears in the Client status bar:
Terminating your wrap-up time early
To terminate your wrap-up time early, and mark yourself as available to take
queue calls again, do either of the following:
n Click in the Client status bar.
n Pick up your phone and press *54.
