14-8 STRATA CS CLIENT USER GUIDE
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
You can specify whether Strata CS offers these choices for each step in the
routing list. See “Creating a new routing list” on page 14-9.
Mobile phone issues with routing lists
Calls to a mobile phone are picked up by the mobile phone company first and then
passed to the individual phone. When Strata CS detects this first pickup, it stops
proceeding down the routing list, whether or not you actually answer the mobile
phone. For this reason, when you put a mobile phone in your routing list, always
check
Prompt recipient to accept or decline call. Strata CS then relies on user
input to signal a connection and will proceed down the routing list, unless you
explicitly accept the call.
Routing lists for individual callers
By using call rules, you can have Strata CS use a specific routing list for a specific
caller or group of callers. For example, you can have a routing list for important
customers that includes trying your mobile phone and another routing list for
everyone else that only rings your extension. See Chapter 16 for more
information.
The Routing Lists view
Click Advanced on the view bar to locate the button for the Routing Lists view.
The Standard routing list
The Standard routing list is the default routing list that is built into Strata CS. It
consists of one step: trying you at your Where I Am location. (See “Call
forwarding and the Where I Am setting” on page 14-2.) If you are busy or do not
answer, the routing list sends the caller to voice mail.
