STRATA CS CLIENT USER GUIDE I-13
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
recording calls, 10-11
routing list
active, 14-9
creating
for individual callers, 14-8
matching active routing list with active
greeting
, 14-14
standard, 14-8
to call workgroup, 14-13
using greetings with, 14-14
routing lists, 14-7
designating the active routing list, 14-9
scheduling e-mail notification, 12-7
sharing your calls with other users, 10-15
showing or hiding columns in Client views, 18-11
station ID, 7-4
TeleVantage Server name, 7-4
turning off prompt for caller’s name if you have
caller ID
, 18-5
unavailable Client views, 7-8
using call rules to handle incoming calls, 16-2
viewing inbound or outbound calls only in Call
Log
, 13-5
sharing
calls, 10-15
viewing, 10-15
contacts, 15-7
voice messages, 12-14
viewing, 7-21
sharing calls, 10-15
sharing contacts, 15-7
sharing voice messages, 12-14
shortcut menus, using, 7-10
shortcuts, creating speed dial shortcuts, 11-7
signing in and out, 17-3
silent hold, using, 4-8
speakers, using to play caller’s name, 10-13
speed dial
returning call from Call Log view, 13-6
speed dialing
creating shortcuts, 11-7
station ID
changing, 7-4
Strata CS
Internet capabilities, 1-3
with contact management software, 1-3
Strata CS Server, changing to another machine, 7-4
stutter dial tone
defined, 5-2
indicating new message, 12-4
supervising call transfer
with the Client, 10-9
with the phone, 4-6
supervisor, in call center, 17-2
support, technical, 1-4
switches on command line for logging on, B-1
switching between two calls, 3-4
system tray, new message button, 12-4
T
taking notes on a call, 10-13
TAPI Service Provider, using with Strata CS, 1-3
TAPI-compatible contact manager, 15-3
technical support, 1-4, 1-6
telephone commands
* commands (table), A-2, A-3
call forwarding, 14-3
call handling commands, A-2
hold menu, listed, 4-5
language, changing telephone commands, 18-3
quick call menu (table), A-2, A-3
quick reference, A-1
using at remote phone, 6-4
voice mail/account menu, A-6
telephone, changing station ID of, 7-4
title, voice, 18-2
transferring a call
abort because recipient declines, 4-6
as final action of routing list, 14-12
between two Centrex/PBXs, 14-6
blind transfer, 10-9
