15-12 STRATA CS CLIENT USER GUIDE
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
select one of the following:
n Number. Strata CS uses the phone number to recognize subsequent
calls.
n Name. Strata CS uses the caller ID text to recognize subsequent calls.
See the next section for more information.
7. Click OK.
You cannot associate a phone number or Caller ID text with a public contact
unless you have permissions to edit public contacts. You can, however, label an
individual call as being from a public contact.
Understanding name and number on caller ID
When you receive a call, Strata CS receives two pieces of information about
where the call originated: the phone number and the caller ID name. You can
associate either of these items with a contact.
Depending on where the call originated, one item may work better than the other,
as the following examples illustrate:
n If the call is from a home phone (for example,
ANTANDER,LOU -
6178380405
). In this case, where both the number and name are unique,
either could be used for association.
n If the call is from an office extension (for example,
Toshiba -
6175641121
). In this case the phone number may change with every call,
because the office’s PBX system uses a random trunk for outgoing calls.
The caller ID name, however, remains constant, so you should use that for
association.
n If the call is from a standardized caller ID name (for example,
california - 7605550807
). In cases where the caller ID name is
standardized for many different phones, you should use the phone number
for association.
Using contact PINs for guaranteed recognition
Contact PINs provide a guaranteed way for callers to be recognized by Strata CS
whenever they call. A contact with a PIN can call from any phone number and be
identified by Strata CS.
Contact PINs are unique numbers that you give out to contacts. Contacts add their
PINs to your extension when they call you.
