CHAPTER 5. WORKING WITH VOICE MESSAGES ON THE PHONE 5-7
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
Selecting a personal status on the phone __________________
Strata CS makes it easy to select a personal status by using only the telephone
commands. See Chapter 8 for detailed information about personal statuses.
To select a personal status on the telephone
1. Press # and log in.
2. Press 6 1, and then press:
n 1 for Available
n 2 for Do Not Disturb
n 3 for In a Meeting
n 4 for Out of the Office
n 5 for On Vacation
n 6 for Available (Queue Only)
n 7 for Available (non-Queue)
n 8 for On Break
n 9 for custom personal statuses (followed by 1 to select the first
custom status,
2 for the second, and so forth).
Note: Call center agents can select a call center status by picking up the phone
and pressing *51 through *53. See “Signing in, signing out, and taking breaks” on
page 17-3.
