APPENDIX C. REPORTING PROBLEMS C-3
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
To save the problem report package to the Strata CS Server
1. Locate the problem call (or the call that left the problem message) in the
Call Log view before you start.
2. Run the Problem Report Wizard according to the instructions in “To run
the Problem Report Wizard” in this appendix.
3. Check This problem involved a specific call or voice message, and
then copy and paste the call record from the Call Log view.
When this box is checked, the Wizard automatically saves the problem
report package in the shared folder called Packages on the Strata CS
Server. Make a note of the file name so that your Strata CS system
administrator can find it easily later.
If the Packages folder is not found or you want to save the problem
report package in a different location, click
Browse and select the
location.
