15-10 STRATA CS CLIENT USER GUIDE
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
4. Click Delete and then click OK.
Associating a call or caller ID number with a contact
If Strata CS shows a caller’s name as “Unknown,” but you know who the caller
is, you can associate the call with one of your contacts. Doing this replaces
“Unknown” with the contact’s name.
You also can associate the caller ID number or the name from the call with a
contact. Doing this adds the number to the contact’s Incoming Caller ID list.
Future calls from that phone show that contact as the caller. In this way you can
“teach” Strata CS to recognize the people who call you.
For example, the following illustration shows a voice message before association,
showing “Unknown” as the caller.
The next illustration shows the same message after you associate it with your
contact Miri Anatolia.
You can teach Strata CS to recognize a caller by caller ID name instead of the
phone number. This can be useful, for example, if the contact calls from a
company with a PBX that randomly assigns phone numbers to trunks but uses a
caller ID name that remains the same.
To associate a call with a contact
1. Click one of the following:
n An active call in the Call Monitor view
n An entry for a call in the Call Log view
n A voice message in the Inbox folder of the Voice Message view
