CHAPTER 7. USING THE STRATA CS CLIENT 7-9
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
Adding the Calls pane to any open view
The Calls pane contains the same information that appears in the Call Monitor
view. You can display the Calls pane in any Client view and see and act on your
incoming calls.
To add the Calls pane to a view, do the following:
Extensions View all Strata CS extensions, their
personal statuses, and who is on the
phone now. See Chapter .9.
Call Log View a record of all your phone calls and
perform other actions. See Chapter 13.
Advanced
Greetings Record your voice-mail greetings and
change the active greeting. See
Chapter 12.
Routing Lists Set up “follow me” call forwarding and
direct calls to workgroups or other
extensions. See Chapter 14.
Personal Status Set up a personal status (a group of
several settings) that indicates your
availability and location to others.
Personal statuses also govern the
greetings used, the routing lists used, and
whether your phone does or does not
ring. See Chapter 8.
Call Rules Set up custom call handling for individual
callers or for specific dates or times. See
Chapter 16.
Workgroups Define groups of users and contacts for
common call-handling purposes and for
quick access when transferring calls. See
Chapter 15.
Queue Monitor View up-to-date statistics for call center
queues. Available only for call center
agents with permission to use it.
The Strata CS Client Views
