CHAPTER 4. ANSWERING AND HANDLING CALLS ON THE PHONE 4-9
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
Getting a dial tone to start another call
To put your current call on hold and get a dial tone, press Flash #.
In this way you can place new calls without disconnecting from your current call.
Entering an account code for a call
If your company requires you to enter account codes for your calls, you can press
Flash *11 at any time during a call to enter an account code. See “Entering
account codes when placing calls” on page 3-3 for more information, including
what to do if the system prompts you to enter an account code for an outgoing call.
Using hands-free answering
Hands-free answering is an aid for headset users. Using hands-free answering,
you can receive or place calls while the phone is off-hook. Although the phone is
off-hook, the dial tone does not play, and the phone does not ring. When an
incoming call arrives, a zip tone (a beep) notifies you and Strata CS connects you
based on your settings for call announcing.
Enabling and disabling hands-free answering
To enable hands-free answering, press *10 at the dial tone. You hear, “Hands-free
answering is on.” The station is now off-hook and waiting for a call. With
hands-free answering enabled, your other telephone commands remain the same.
For example, call forwarding and transferring commands do not change.
To disable hands-free answering, press
*10 at dial tone. You hear “Hands-free
answering is off.”
Placing and receiving calls with hands-free answering
To place a call using hands-free answering, press Flash for a dial tone and then
dial the number.
To receive a call, wait for a zip tone (a beep) to notify you of the incoming call.
Strata CS connects you based on your call announcing settings (see “Call
announcing” on page 4-2). If call announcing is turned off, you are connected to
the caller immediately after the zip tone.
To end a call while you are using hands-free answering, press
Flash and then
press
3 to hang up. (If the other party hangs up, that will also end the call.) After
the call ends, you may hear dial tone for a brief period of time before you return
to off-hook status.
You can cut short the dial tone and return to silent off-hook status by pressing
Flash.
