CHAPTER 16. USING CALL RULES 16-3
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
Example: A call rule uses the “Standard” greeting. It also uses the Out of the
Office personal status, which uses the “Be back tomorrow” greeting. When the
call rule handles a call, the “Standard” greeting is the one used.
Examples of how you can use call rules
n Calls from your “Friends” workgroup can follow a routing list that tries
you at several locations in the office during business hours.
n During your lunch hour, you can have a special “At lunch” greeting that
plays to callers before sending them to voice mail.
n You can have the Do Not Disturb personal status turn on automatically
every day at 6:00 pm, but only for internal callers.
n You can create a contact called “Nuisance Callers” and associate the
phone numbers of solicitors with that contact. Those callers can follow a
routing list that plays a greeting and then hangs up without ringing your
phone. The greeting can say, “I’m sorry. I don’t accept calls from
solicitors during business hours.”
The Call Rules view____________________________________
Click Advanced in the view bar to locate the button for the Call Rules view.
