CHAPTER 4. ANSWERING AND HANDLING CALLS ON THE PHONE 4-5
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
n Getting a dial tone to start another call
n Entering an account code for a call
n Using hands-free answering
n “Using voice-first answering” on page 4-10
For information about how to use the Client’s Call Monitor to handle calls
visually, see Chapter 10.
Putting a call on hold
After you answer a call, you can put it on hold by pressing Flash. To return to the
call, press Flash again or press 4.
Notes:
n If you hang up and have a call on hold, the callback feature in Strata CS
rings your phone.
n Use Flash rather than the Hold button on your phone. With Flash, callers
hear music (if your system has music-on-hold set up). If you use your
phone’s Hold button, callers hear nothing.
n You cannot put a call to a queue, auto attendant, or IVR Plug-in on hold. If
you do, the call is disconnected.
Call-handling commands
When you press Flash to put a call on hold, you hear a menu of call-handling
commands (see the next table). The caller does not hear this verbal menu.
Call-handling Commands
1
Transfer the call.
2
Send the call to voice mail.
3
Disconnect from the call.
4
Reconnect to the call.
5
Create a conference call.
6
Park the call.
7
Use silent hold (mutes menu until next keypress).
#
Get a dial tone (start another call).
Flash
Reconnect to the call.
