10-12 STRATA CS CLIENT USER GUIDE
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
Parking a call
Parking a call puts a call on hold and lets any Strata CS user retrieve it from any
Strata CS telephone or Client program in your office.
To park a call
1. In the Call Monitor, select the call you want to park.
2. Choose Actions > Park. The Status column in the Call Monitor view
displays “Parked on <orbit number>.
Unparking a call
You can retrieve a call that was put on hold by a Strata CS user from any Strata
CS telephone or Client program in your office.
To answer a parked call from any Client program
1. Click Tools > Unpark. The Unpark dialog box opens.
2. Select the call that you want to answer and click OK.
You also can answer the call by picking up a Strata CS phone, pressing *92, and
then entering the orbit number.
If no one answers the parked call
By default, if no one answers a call that you parked, Strata CS rings your phone
to connect you to the caller. If you do not answer, the callback is repeated
periodically until either you answer or someone else answers the call.
Note: Strata CS never sends a parked call to voice mail. If you do not answer the
callback, it continues to try to reach you indefinitely.
You can choose how long Strata CS waits before ringing your phone for callback
of parked calls. You can also turn callback off. See “Turning callback for calls on
hold on and off” on page 18-6.
Callback is not available when working at a remote phone.
