10-4 STRATA CS CLIENT USER GUIDE
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
Call Monitor view tabs
The Call Monitor view contains tabs that display call activity. Click each tab to
view the related call activity at your phone.
n My Phone tab. This tab always appears in your Call Monitor view and
displays calls to or from your telephone. This includes calls that are
forwarded to your extension (in this case, the called party who forwarded
the call is identified in the Owner column), and calls to your DID number
if you have one.
n Queue tab. If you are an agent in a queue, all the current calls for the
queue appear on a separate tab labeled with the queue name. For more
information about participating in a queue, see Chapter 17, “Working as
a Call Center Agent.”
n <call owner> tab. Calls for users who have shared their Call Monitor
view with you appear on separate tabs labeled with the call owner’s name.
For more information, see “Sharing your Call Monitor view” on page
10-15.
n Workgroup tab. If you belong to a workgroup, all current calls for the
workgroup appear on a separate tab labeled with the workgroup name. For
more information about workgroups, see “Using workgroups” on
page 15-13.
n All tab. The All tab appears if any other tabs in addition to the My Phone
tab appear in your Call Monitor. The All tab allows you to see all calls for
all tabs in one place. Calls in the All tab are grouped by the call owner’s
name.
Call Monitor view panes
The Call Monitor view contains the following two panes that you can hide or
show.
