APPENDIX A. TELEPHONE COMMANDS QUICK REFERENCE A-3
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
Quick commands for call center agents
The following commands are available only for agents in a call center queue.
*55
Hear real-time call center statistics for the queue of
your choice.
*66
Redial the last call you placed.
*69
Dial the phone number of your last incoming call.
*70
Disable call waiting for the next call.
*91
Answer another ringing phone. Enter the extension of
the phone to answer. See *99 also.
*92
Retrieve a parked call.
*93
Dial a Strata CS user by name.
*95
Manage your calls on hold.
*96
Log off from remote session. Only available at a dial
tone when logged in at a remote phone.
*99
Answer another ringing phone within your workgroup.
See *91 also.
Quick call commands
Quick call commands
*14
Mark the identity of all subsequent outbound calls
during your shift, to keep track of which outbound calls
are queue-related.
To mark all your subsequent outbound calls as being
from the queue, press *14<queue’s extension>#.
To mark all your subsequent outbound calls as being
from yourself, press *14#.
