CHAPTER 1. INTRODUCING STRATA CS 1-5
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
n Strata CS Client User Guide—This manual describes how to use Strata
CS’s Client Web Client, Contact Manager Assistant, TAPI Service
Provider features, and the telephone commands.
n Strata CS Call Center Administrator Guide—This manual contains
complete instructions for setting up and maintaining a call center in which
multiple agents answer calls to a single number, such as a sales or
customer support department.
n Strata CS Quick Reference Guide—This quick-start guide for new users
describes basic Strata CS commands for the Client and telephone.
n Strata CS Quick Reference Card—This wallet-sized card is a convenient
reference for the Strata CS telephone commands.
n SDK and API Programming Guide—This manual describes how to
extend Strata CS's built-in features using the Client API, the IVR Plug-in
API, and Device Status API.
n Online Help—Context-sensitive Help is available in all Strata CS
applications. To access Help in the current dialog box, click the
Help
button or press F1.
The following table shows the Strata CS documentation set and the formats in
which it is available.
Document Printed
Online
Book
Acrobat (PDF)
Strata CS Installation &
Maintenance Manual
Yes Yes Yes
Strata CS Administrator
Manual
Yes Yes Yes
Strata CS Client User Guide Yes Yes Yes
Strata CS Call Center
Administrator Guide
Yes Yes Yes
SDK and API Programming
Guide
Yes No Yes
Strata CS Quick Reference
Guide
Yes No Yes
Strata CS Quick Reference
Card
Yes Yes Yes
