CHAPTER 16. USING CALL RULES 16-7
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
To have the call rule activate on a daily or weekly basis
1. Click Custom Hours. The Custom Hours dialog box opens.
2. Check the days for which you want to set custom hours.
3. Replace the default times with the hours you want, next to the selected
days. The call rule will be active during these hours.
4. Click OK. The call rule will be active during the days and times
specified.
To have the call rule activate on an individual date
1. Click Custom Hours, and then click the Holidays tab.
2. Click Add. The Custom Date dialog box opens.
3. Enter a Custom Date in the format mm/dd/yyyy.
4. To schedule this rule for the whole day, accept the default of All day.
Select
Partial day if you want to set specific hours.
