CHAPTER 13. USING THE CALL LOG VIEW 13-3
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
From Name of the person who originated the call. On
incoming calls, “Unknown” appears unless the user
identified the caller as a contact. On outgoing calls,
the user’s name appears.
To Name of the party who received the call. On
incoming calls, this is the user’s name. On outgoing
calls, “Unknown” appears unless the user identified
the person as a contact.
Number On incoming calls, caller ID name and number if
available. On outgoing calls, the number the user
dialed. On a call to or from another Strata CS user,
this field contains <NA>.
Start Time Date and time that the call started.
Duration Length of the call, beginning at the time when the
two parties are connected.
Result How the caller’s wait ended. The possible
outcomes are:
Abandoned
The caller hung up before the call was answered.
Connected
The call was answered.
To voice mail
The call was sent to voice mail.
Blind Transfer
A blind transfer sent the caller to another party.
Supervised Transfer
A supervised transfer sent the caller to another
extension.
Unknown
Strata CS was unable to identify the outcome of the
call.
Login
You logged in to Strata CS at a remote phone.
Left Message If checked, the caller left a voice message.
Notes Any notes associated with the call. See “Taki ng
notes on a Call Log entry” on page 13-6.
Column Description
