CHAPTER 11. PLACING CALLS IN THE CLIENT 11-3
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
n Click Contacts and select a contact on the list.
The contact’s default phone number appears in the drop-down list
below the list. If the contact has more than one phone number
associated with it, you can select a different number to call on the
drop-down list.
To create a new contact now, click to open a new Contact dialog
box. To edit the currently selected contact, press ALT and click
.
See “Entering a new contact” on page 15-4 for more information.
n Click Extensions and select an extension on the list. You can select
a user, queue, auto attendant, or IVR Plug-in.
n Click Workgroups and select a workgroup with an extension on the
list.
When you call a workgroup, all Strata CS phones within that
workgroup ring simultaneously. The first member of the workgroup
to pick up the phone connects to the call. Contacts in the workgroup
are ignored.
n Click My Numbers. To place a call to one of your own phone
numbers, such as your home or mobile phone, select it on the list. To
place a call to another number, enter the number in the
Number field.
Note: To verify that the phone number is entered in a correct format,
click
.
3. If you are placing a call to an external number, select the appropriate
dialing service on the
Call Using drop-down list (see the section “Using
dialing services” in this chapter).
4. Click OK to place the call.
Another way to place a call to a user is to double-click the user in the Extensions
view (or in the Extensions pane).
Placing calls by using the toolbar Dial field
The Client toolbar includes a Dial field that you can use to place calls.
To place a call using the toolbar Dial field, do the following:
