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Concord Ultra
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1. Check that the module is wired correctly to the panel terminals.
2. Verify the module LED is flashing continuously. If the LED is not flashing, remove power and
check wiring.
3. There is a 5-minute delay after the module returns control to the furnace/AC thermostat, before
the module overrides the thermostat again. Wait 5-minutes and try again.
Module temperature does not match actual room temperature.
The module room temperature setting has not been adjusted or was adjusted before the module
warmed or cooled to room temperature. To ensure accuracy, wait at least 15 minutes after installing
the module before adjusting the temperature. To adjust the module room temperature setting, see
TEMPERATURE under the ACCESSORY MODULES—BUS DEVICES—UNIT-ID—ENERGY OPTIONS menu in
the section “Programming the Panel.”
Automation Module
Module is not controlling or communicating with the panel and panel indicates a “BUS FAILURE UNIT nn” where nn is
the Automation Module bus unit number.
1. Check that the module is wired correctly to the panel terminals.
2. Verify the SuperBus Module’s red LED is flashing continuously. If the LED is not flashing,
remove power and check wiring.
Module is not controlling or communicating with the panel and panel indicates a “
BUS FAILURE UNIT AMnn” where nn
is the Automation Module bus unit number.
1. Check that the RS-232 cable is firmly connected to the Automation Module and Automation
Device.
2. Verify the Automation Device is powered and turned on.
Module is not controlling or communicating with the panel and panel does not indicate a bus failure.
1. Verify the Automation Module is learned on the bus.
2. Make sure another Automation or Gateway Module isn’t learned into the panel’s memory. Con-
cord Ultra panels support only one Automation or Gateway Module.
Cellular Backup Module
Cellular backup report does not occur.
1. Verify the Cellular Backup option is on for the CS phone number being tested.
2. Verify that the module is learned on the bus.
3. Check that the Cellular Backup Module has been activated as outlined in the device Installation
Instructions.
The panel indicates “auxiliary phone trouble 1.”
1. Check the antenna connection.
2. Adjust the antenna positioning for maximum signal.
3. Verify Cellular System setting.
4. Check that the Cellular Backup Module has been activated as outlined in the device Installation
Instructions.
The panel indicates “auxiliary phone trouble 2.”
1. Check the antenna connection.
2. Adjust the antenna positioning for maximum signal.
3. Verify Cellular System setting.
The panel indicates “auxiliary phone trouble 3.”
1. Check the antenna connection.
2. Adjust the antenna positioning for maximum signal.
The panel indicates “auxiliary phone trouble 4.”
Contact the cellular provider for details.
The panel indicates “auxiliary phone trouble 5.”
Contact the cellular provider for details.
The panel indicates “auxiliary phone trouble 6.”
Replace the module.
SuperBus 2000 Wireless Gateway Module
Feature Problem Action/Solution