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Management Programs 98
Configuring the Remote Management Card 99
Retrieving Information about the Remote Management Card 101
Configuring the Library for Fibre Channel 102
Configuration 102
Retrieving information about Fibre Channel 105
Setting SCSI IDs 106
Setting the Date and Time 108
Retrieving Library Information 110
Library Information 110
Drive Information 112
Configuration Information 112
Date and Time 113
Firmware Revisions 113
Power Supplies 113
Chapter 4 Troubleshooting and Diagnostics 115
Chapter Overview 115
Troubleshooting Overview 116
Understanding Error Types 117
Understanding Error States 118
Soft (Recovered) Errors 118
Partial Availability State 120
Hard (Unrecovered) Errors 126
Host Software and Media Errors 128
Backup Software Errors 129
Interpreting Library LEDs 130
Troubleshooting Common Problems 140
Manually Rewinding a Stuck DLT Tape 151
Removing a Stuck DLT Tape 152
Diagnostic Support Tools 154
HP Library & Tape Tools 154
Support Tools Manager and Sysdiag 155
Running Library Diagnostic Tests 156
Chapter 5 Replacing Parts and Upgrading Firmware 159
Chapter Overview 159