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116 Troubleshooting Overview Chapter 4
Troubleshooting Overview
Below is an overview of the troubleshooting process. More detailed
information is provided on the following pages.
Figure 42 Troubleshooting Overview
NO
YES
Check soft error
logs. If there is
no corresponding
entry, then
troubleshoot as
a host, software
or media issue.
(See the Host
Software and
Media Errors
section in this
chapter.)
Troubleshoot as
a host, software
or media issue.
(See the Host
Software and
Media Errors
section in this
chapter.)
(See the Understanding Error
Types section of this chapter)
Identify the type of error.
Is the front panel
LED green?
Is the front
panel LED
flashing amber?
NO
(solid amber)
YES
YES
NO
See the Partial
Availability section
of this chapter
Record error
code and qualifier.
They may be
needed by your
service
representative.
Follow the
recommendations
on the front panel
and in this
manual.
Was there a
timeout?
If the error cannot
be resolved,
contact your
service
representative.