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142 Troubleshooting Common Problems Chapter 4
Tape stuck in drive. ■ Power cycle the library and retry unloading the tape from the
library front panel, the remote management card Web-Based
Library Administrator pages, or the host backup software.
■ Ensure the backup host software is not reserving the slot. The
backup software needs to cancel the reservation. If necessary,
disconnect from the host, and power cycle.
■ For DLT tapes, see Removing a Stuck DLT Tape on page 152.
■ For Ultrium tapes, contact your service representative.
Tape stuck in transport.
■ Run the Recalibrate Library test (See Running Library Diagnostic
Tests on page 156).
■ Power cycle the library.
■ Contact your service representative.
Tape stuck in storage slot.
■ Using the front panel display, open the appropriate drawer.
Slide the drawer outward and remove the magazine.
■ Pull the tape out.
■ Reinsert the magazine.
■ If the magazine is damaged, contact your service
representative.
Transport is misaligned.
Transport won’t get a tape.
Tape/drive/transport is
misaligned.
■ Run the Recalibrate Library test (See Running Library Diagnostic
Tests on page 156).
■ Ensure that you are using the correct tape type. (See Media
Compatibility on page 187.)
■ Contact your service representative.
Media
Cleaning or data cartridge
incompatible with drive.
■ Ensure you are using cleaning and data cartridges that are
compatible with the drive(s). (See Media Compatibility on
page 187.)
Cannot load tape into drive.
■ Ensure your media and format type matches your drive type.
(See Media Compatibility on page 187.)
Table 27
Troubleshooting Table
Problem Solution