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Chapter 4 Understanding Error States 121
Chapter 4
To view more information about the partial availability error, you can access
the log by following this menu path:
The partial availability state is caused by one of the conditions listed in Table
18 on page 121. The condition will be displayed on the library front panel or
the RMC Web-Based Library Administrator pages
.
Main Menu -> Information -> Library Information -> Library Status
Table 18 Partial Availability Conditions
Library Status Cause Solution
Drives
Drive not present The library could not detect all the
expected drive modules.
Note: This typically occurs because
a drive was physically removed
from the library. This may also
occur for a brief time during an
online drive repair. This condition
will persist over a power cycle.
If a drive is present in the library:
■ Power off the library.
■ Reseat the drive module.
■ Power on the library.
■ Contact your service
representative.
Drive offline Drive taken offline because of the
following:
■ Taken offline from front panel,
host computer, or library
controller.
■ Drive(s) failed power-on test.
■ Drive module board failed
power-on test.
■ Failed serial communication to
drive.
■ Failed to load/unload tape.
■ Verify that the drive is online. If
not, put drive back online from the
front panel.
■ Power cycle the library.
■ Verify cabling and termination.
■ Verify that the drive is seated
properly.
■ Check the error log from the front
panel or RMC Web-Based Library
Administrator pages for possible
causes.
■ Contact your service
representative.