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146 Troubleshooting Common Problems Chapter 4
Cause: Expired cleaning
cartridge
■ A cleaning cartridge is good for 20 uses. After that, the drive
will still load the cartridge, but it will not perform any cleaning,
and the cleaning light will stay on. If cleaning is performed
from the front panel of the library, the library will provide a
front panel message if the cleaning cartridge has expired.
Cause: Cleaning requested/
required and overuse of
cleaning cartridges
■ Use of a cleaning cartridge should only be done when the
drive front panel states “cleaning required.”
Cause: Old firmware revisions
■ If a cleaning tape does not resolve a cleaning light issue, make
sure the latest drive firmware is being used.
Connections
Changed drive SCSI ID, but
the new ID is not recognized
by the host computer.
■ Check that all SCSI devices on the same bus have different ID
numbers.
■ Reboot the host.
■ If the drive SCSI ID remains at 5, regardless of what is selected,
then the drive is not communicating with the library. Contact
your service representative.
Table 27
Troubleshooting Table
Problem Solution