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150 Troubleshooting Common Problems Chapter 4
Cannot write to the tape. ■ Check the write-protect tab on the tape to assure write-enabled
status.
■ Ensure that the backup software does not have the write-protect
setting activated.
■ Check the host device file system access permissions.
■ Verify that you are using the correct tape type. (See Media
Compatibility on page 187.)
■ Check the Drive Event Log (See Drive Information on page 112).
■ Try a new tape.
Caution: During the troubleshooting process, do not put the tape in
question into another drive since damaged tapes can damage
drives.
Front Panel Display
Front panel display does not
work.
■ Power cycle the library.
■ Attempt to access the library through the remote management
card (See Using the Remote Management Card on page 96).
■ Attempt to access the library from the host computer (either
SCSI or Fibre Channel, depending on how the library is
configured).
■ Contact your service representative.
The soft keys on the front
panel display do not work.
■ Power cycle the library.
■ Attempt to access the library through the remote management
card (See Using the Remote Management Card on page 96).
■ Attempt to access the library from the host computer (either
SCSI or Fibre Channel, depending on how the library is
configured).
■ Contact your service representative.
Table 27
Troubleshooting Table
Problem Solution