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Chapter 4 Troubleshooting Common Problems 143
Chapter 4
DLT tape has circular wear
patterns around the hub.
■ The DLT drive hub may not be engaging the tape hub properly.
Discard the tape and contact your support representative.
Error message appears:
“Drive rejected load of tape”
(error code 101, qualifier 65
H).
■ Retry the operation. If you continue to get this error, replace the
tape cartridge. If data recovery is needed, contact your support
representative.
LTO-Cartridge Memory (LTO-CM)
A new data cartridge that is
write-enabled is rejected by
the drive.
■ LTO-CM has failed or is damaged. Replace the data cartridge.
A new data cartridge that is
write-protected is rejected in
multiple known good drives.
■ LTO-CM has failed and the drive has found no data to recover.
Replace the data cartridge.
A cartridge that has data
written to it and is write-
enabled is rejected by the
drive.
■ LTO-CM has failed or is damaged. The data can still be
recovered. Contact your support representative for more
information.
■ After data recovery, replace the cartridge.
A cartridge that has data
written to it and is write-
protected restores very slowly.
■ LTO-CM has failed and the drive cannot use the tape directory
information to recover the data. The data can still be
recovered, but may take longer than normal. Contact your
support representative for more information.
Cleaning
The Universal Cleaning
Cartridge does not operate
properly.
■ Specific revisions of firmware may be required for proper
operation. See Upgrading Firmware on page 176.
■ Contact your service representative.
Table 27
Troubleshooting Table
Problem Solution