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Chapter 4 Troubleshooting Overview 117
Chapter 4
Understanding Error Types
There are several categories of errors that might occur when you are using
your library. Each error category has a different troubleshooting process,
which is described in more detail later in this chapter.
Figure 43 Error Types
Information ->
LIBRARY
INFORMATION ->
LIBRARY Status
Host Bus Adapter
Network Problems
Tape Media
Server
Backup Software
INFORMATION ->
LIBRARY
INFORMATION ->
HARD ERROR LOG
Partial
Availability
Errors
Hard
(Unrecovered)
Errors
Host, Software,
and Media
Errors
Front Panel LED is
GREEN
From the front panel
select:
INFORMATION ->
LIBRARY
INFORMATION ->
SOFT (RECOVERED)
ERROR LOG
Soft (Recovered)
Errors
Library had error,
but recovered. The
soft error log contains
history.
Library has a
condition that needs
to be noted. The
library should still be
operational in this
state.
From the front
panel select:
(See Table 18 for
recovery information.)
Library had an error
and cannot recover
from it. You cannot
operate the library
until the error is
resolved. The hard
error log contains
more information.
From the front
panel select:
.
.
.
Least serious
Most serious
- Hardware problems
- BIOS settings
- Incorrect or conflicting
drivers
- Insufficient memory
- Processor too slow
- Driver conflicts
- Incompatible HBA
- SCSI ID conflict
- Slow or busy
- Data not streaming
- Power unstable
- Not properly cabled
or configured
- Tape damaged
- Tape write-protected
- Clean cartridge
expired
- Incompatible cleaning
or data cartridge
- Incorrect software
configuration
- Configuration
changes to host
- Library not ready
for software operation
(i.e. drive full)
Front Panel LED is
SOLID AMBER
Front Panel LED is
FLASHING AMBER