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Microsoft Dynamics CRM 4.0 Installing Guide
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8 Uninstall and Repair Instructions
This section describes how to uninstall or repair a Microsoft Dynamics CRM system. Uninstalling
Microsoft Dynamics CRM and purging the computer system of all Microsoft Dynamics CRM data
and system changes involves a series of automated and manual procedures. These procedures
are the same if the Microsoft Dynamics CRM installation involves one computer or several in the
system. These procedures also involve working in four areas:
• Microsoft Dynamics CRM
• Microsoft SQL Server
• Microsoft SQL Server Reporting Services
• Active Directory
Uninstall or Repair Microsoft Dynamics CRM
Server
To remove (uninstall) Microsoft Dynamics CRM Server, on the computer where the application is
installed go to Add or Remove Programs, click Microsoft Dynamics CRM Server, click
Change/Remove, select Uninstall to remove Microsoft Dynamics CRM Server, and then click
Uninstall. Follow the instructions that are on the screen.
Important Uninstalling does not remove some components such as the SQL
Server databases, Active Directory groups, or the Microsoft Dynamics CRM Web
site. Those components must be removed manually.
To repair Microsoft Dynamics CRM Server, click Microsoft Dynamics CRM Server, click
Change/Remove, select Repair, and then click Next. Follow the instructions that are on the
screen.
Uninstall or Repair Microsoft Dynamics CRM 4.0
Connector for SQL Server Reporting Services
To remove (uninstall) the Microsoft Dynamics CRM 4.0 Connector for Microsoft SQL Server
Reporting Services, go to Add or Remove Programs, click Microsoft Dynamics CRM
Connector for Microsoft SQL Server Reporting Services, click Remove, select Uninstall, and
then click Uninstall. Follow the instructions on the screen.
To repair the Microsoft Dynamics CRM 4.0 Connector for SQL Server Reporting Services, click
Microsoft Dynamics CRM Connector for Microsoft SQL Server Reporting Services, click
Remove, select Repair, and then click Next. Follow the instructions on the screen.
Uninstall or Repair E-mail Router
To remove (uninstall) the Microsoft Dynamics CRM E-mail Router, go to Add or Remove
Programs or on Windows Vista go to Programs and Features, click Microsoft Dynamics CRM
E-mail Router, click Change/Remove, select Uninstall, and then click Uninstall. Follow the
instructions on the screen.