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Microsoft Dynamics CRM 4.0 Installing Guide
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You can download the sample data and a data map (a file that contains information about how
data from a source system corresponds to data in Microsoft Dynamics CRM) for the sample data,
and then use Data Migration Manager to migrate the sample data. Make sure that you note the
name of the migration so that you can easily delete the sample data when you are finished using
it.
For more information, view the following Web site:
Microsoft Dynamics CRM Sample Data
(http://go.microsoft.com/fwlink/?LinkId=100866).
Troubleshooting Installation and Upgrade
This section describes how to troubleshoot installation and known issues.
Log Files
Setup creates log files that can be reviewed and used for troubleshooting. By default, the location
of the log files, where User is the account of the user who ran Setup, is as follows:
<systemdrive>:\Documents and Settings\<User>\Application Data\Microsoft\MSCRM\Logs\
Server Installation Issues
This section describes how to troubleshoot Microsoft Dynamics CRM Server installation issues.
Setup cannot find the selected organizational unit
A common reason that Setup cannot locate the organizational unit is because of name-resolution
problems. To verify that the organizational unit that you specify can be resolved, run the Active
Directory Users and Computers snap-in on the computer where you are running Microsoft
Dynamics CRM Server Setup. To do this, click Start, click Run, type dsa.msc, and then click OK.
In the Active Directory Users and Computers snap-in, expand the domain, and then verify that
you can view the organizational unit where you want to install Microsoft Dynamics CRM. If you
cannot connect to the domain or view the organizational unit using Active Directory Users and
Computers, verify that DNS is configured and functioning correctly. After the problem is resolved,
run Setup again.
Setup fails or client receives an unhandled exception when
trying to connect after installing Microsoft Dynamics CRM
Server
Setup may not complete successfully or any of the Microsoft Dynamics CRM 4.0 clients may
receive an error message when trying to connect to the Microsoft Dynamics CRM Server that is
similar to items in the following list:
Exception from HRESULT. 0x80048306.
Description. An unhandled exception occurred during the execution of the current web
request. Please review the stack trace for more information about the error and where it
originated in the code.
Exception Details. System.Runtime.InteropServices.COMException: Exception from
HRESULT: 0x80048306.