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Microsoft Dynamics CRM 4.0 Installing Guide
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8. Make sure that the Turn on this rule option is selected, and then click Finish.
9. Make sure that the rule is at the top of the list and then click Apply.
Troubleshooting
This section describes best practices and issues that may occur during or just after E-mail Router
installation.
Logging
If a problem occurs during E-mail Router Setup, review the log file for information. By default, the
E-mail Router Setup log is named crm40exchangesetup.log and is located in the c:\Documents
and Settings\<user>\Application Data\Microsoft\MSCRM\Logs folder on the computer where E-
mail Router is installed.
Test Access Feature
The E-mail Router Configuration Manager can test access for Microsoft Dynamics CRM users,
queues, and forward mailboxes. By using the Test Access feature, you can troubleshoot issues
that can prevent E-mail Router from functioning correctly. For more information about the Test
Access feature, see the E-mail Router Configuration Manager Help.
Users do not receive Microsoft Dynamics CRM e-mail messages
This issue can occur because the service account that the e-mail router is running under is not
added to PrivUserGroup.
To resolve this issue, follow these steps on a computer that is a domain controller in the domain
where you installed Microsoft Dynamics CRM Server:
1. Click Start, point to Administrative Tools, and then click Active Directory Users and
Computers.
2. Expand the organizational unit (OU) that you selected during Microsoft Dynamics CRM
Server Setup. By default, this is the Domain Controllers OU.
3. Right-click PrivUserGroup, and then click Properties.
4. On the Members tab, click Add, and then select the computer where the E-mail Router
service is installed and running.
5. Click OK two times.
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