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Microsoft Dynamics CRM 4.0 Installing Guide
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CRM 3.0 system that includes these products or solutions, or you install these components after
installing Microsoft Dynamics CRM 4.0, these products or solutions may not function correctly.
• Microsoft Dynamics CRM 3.0 Mobile
• Microsoft Dynamics CRM Connector for Microsoft Dynamics GP
• Microsoft Dynamics CRM Accelerator for Siebel
• Microsoft Dynamics CRM BizTalk Adapter
• Microsoft Dynamics CRM 3.0 Data Migration Pack and Microsoft Dynamics CRM Data
Migration Framework
• Microsoft Dynamics CRM 3.0 List Web Part
• Microsoft Dynamics CRM-Exchange E-mail Router
Upgrade Multiple Deployments of Microsoft
Dynamics CRM 3.0 That Share an Instance of
SQL Server
If you have multiple Microsoft Dynamics CRM 3.0 deployments running on a single instance of
SQL Server and you plan to upgrade all deployments to Microsoft Dynamics CRM 4.0, you have
three options available to complete the upgrade. Notice that you cannot install multiple Microsoft
Dynamics CRM 4.0 deployments by using a single instance of SQL Server. This is because only
one configuration database (MSCRM_Config) can exist on an instance of SQL Server.
If you want to combine all Microsoft Dynamics CRM 3.0 deployments into a single deployment by
using the Microsoft Dynamics CRM 4.0 multi-tenancy feature, you can use the Import
Organization wizard that is located in the Organization node in the Microsoft Dynamics CRM 4.0
Deployment Manager. Notice that only Microsoft Dynamics CRM 4.0 Enterprise supports multiple
organizations in the deployment.
If you upgrade the Microsoft Dynamics CRM 3.0 deployment and the SQL Server hosts multiple
installations of the Microsoft Dynamics CRM 3.0 databases, you must select one of the following
options to complete the upgrade.
First, you must upgrade one of the Microsoft Dynamics CRM 3.0 environments by running
Microsoft Dynamics CRM 4.0 Server Setup. This will create the configuration database and
merge the Microsoft Dynamics CRM 3.0 databases into a single organization database.
Next, you must upgrade the second Microsoft Dynamics CRM 3.0 environment. To do this, you
must select one of the following options to complete the upgrade.
Option 1: Restore the Microsoft Dynamics CRM 3.0
Databases to an Instance of SQL Server
To implement this option, follow these steps.
1. Back up and restore the Microsoft Dynamics CRM 3.0 databases to another instance of SQL
Server on the same computer or to another computer that is running SQL Server. For more
information about how to back up and restore Microsoft Dynamics CRM 3.0, see the Microsoft
CRM 3.0 Implementation Guide.
2. Start Microsoft Dynamics CRM 3.0 Deployment Manager and associate the databases. For
more information about how to do this, see the following Microsoft Knowledgebase article: