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Microsoft Dynamics CRM 4.0 Installing Guide
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about the forward mailbox, see the Planning Deployment chapter in the Microsoft Dynamics CRM
Planning Guide.
Important You must log on to the forward mailbox at least one time before E-
mail Router can use it to process e-mail messages.
To add a user and mailbox to Active Directory, follow these steps:
1. Log on to a domain controller or computer in the domain using an account that is a
member of the Domain Administrators group.
2. Click Start, point to All Programs, point to Administrative Tools, and then click Active
Directory Users and Computers.
3. In the console tree expand the domain node, and then click the organizational unit (OU)
where user accounts are located. (This may vary depending on your forest and domain structure.
The default location is the User OU.)
4. In the details pane, right-click the container where you want to add the user, point to
New, and then click User.
5. In First name box, type the user's first name.
6. In the Initials box, type the user's initials.
7. In Last name box, type the user's last name.
8. Modify the full name as necessary.
9. In User logon name, type the name that the user will use to log on. From the drop-down
list, click the UPN suffix that will be appended to the user logon name after the at sign (@). Click
Next.
10. In the Password and Confirm password boxes, type the user's password, and then
click Next.
11. Verify that the Create an Exchange mailbox check box is selected, and then click Next.
12. Click Finish.
E-Mail Router Configuration Manager
The E-mail Router Configuration Manager is a separate tool that you use to configure E-mail
Router. The Router Configuration Manager is installed with E-mail Router and can be run after E-
mail Router Setup is complete.
All E-mail Router settings configured by using the E-mail Router Configuration Manager are
saved in the Microsoft.Crm.tools.EmailAgent.xml file that is located in the folder where E-mail
Router is installed.
The E-mail Router has several options. Before you run the E-mail Router Configuration Manager,
you should determine how you want to deploy these options.
• Incoming Configuration. The E-mail Router supports either Exchange Server 2003,
Exchange Server 2007, or POP3 e-mail systems for incoming e-mail messages.
• Outgoing Configuration. Microsoft Dynamics CRM supports only SMTP e-mail systems
for outgoing e-mail messages.
• Mailbox Monitoring Type. The following two mailbox types can be configured.