Filter
Top Products
BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725
reasons, and where we need to tell you
about this we will give you as much notice
as we can.
7.3 We may give you instructions about
health and safety issues when using the
Service, or on your use of the Service to
ensure the quality of the service we
provide to you and other customers and
you agree to observe them.
8. REPAIRING FAULTS IN THE SERVICE
8.1 Although we attempt to provide you
with the best possible Service, we
cannot guarantee that the Service
will never be faulty. However, we will
correct all reported faults as soon as we
reasonably can.
8.2 If there is a fault with the Service or you
forget a password you must inform us
immediately, by calling BT Home
Monitoring Support on 0870 240 1979
8.3 Sometimes we may monitor or record calls
for training or to improve the quality of
our customer service.
9. PAYING OUR CHARGES
9.1 You must pay any applicable charges for
the Service as they fall due in the manner
specified by BT from time to time. All
charges are payable in advance.
9.2 We may charge interest on late payments
at a daily rate equal to 4% per annum above
the base-lending rate of HSBC Bank plc.
9.3 The charges for the Service will be set out
in our Price List and will be calculated in
accordance with the details there. All
charges quoted in our Price List are
inclusive of VAT.
9.4 Please note that you are responsible for
any charges that are payable for accessing
the Service. Please note that any charges
for any telephone line, any calls made by
your Equipment, any internet access are
your responsibility and are not a part of
the Service or included in the Charges.
9.5 If you fail to pay the charges as they fall
due BT may terminate the Service and this
Contract.
9.6 No charges are refundable if you
terminate the Service or this Contract for
any reason other than BT’s breach of this
Contract.
10. USE OF THE SERVICE
10.1 You must take all reasonable precautions
to ensure that no one (including you) uses
the Service: fraudulently or in connection
with a criminal offence; or to cause
annoyance, inconvenience or needless
anxiety. The action we can take if the
Service is used in any of these ways is
explained in paragraphs 12 and 13.
10.2 If we think that your use of the Service
may:(a) impair the security of the system
and / or the network used to provide the
Service; or (b) cause detrimental
performance of the Service to you or any
other customer; we may suspend your
access to the Service.
Suspension is further explained in
paragraphs 12 and 13. If possible, we will
give you prior notice if we do suspend
your Service.
10.3 When we provide you with the Service it,
and any associated software, is intended
for your use only. Therefore, you must not
re-sell, transfer, assign or sub-license the
service (or any part of it) or the associated
software to anyone else.
70
SECTION 8