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BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725
Event Details
If an alarm event is shown in the MONITOR MY
PROPERTY event log, this can be explored
further in the EVENT DETAILS section.
Select the event you would like to view and
check the VIEW FULL ACTIVATION DETAILS
button.
This will explain who was contacted, when and
what the outcome of the event was.
A response saying AUTOMATIC means that no
contacts responded to the alert but the full
escalation did take place.
Contacts
The CONTACTS section shows a list of all your
nominated contacts. These are the people that
BT Home Monitoring will send email, text and
phone messages to when an event occurs.
BT Home Monitoring sends messages in the
order they appear on this page. To change the
order, simply use the arrows. Usually we
recommend you are always the first contact,
except perhaps if you are away on holiday.
To ensure your contacts receive messages from
BT Home Monitoring, it is essential that you
keep your contacts information up to date.
This is done by clicking the DETAILS button
next to the contact.
From this page you can add contacts, remove
contacts and change their details. Make sure you
click UPDATE after you have completed all the
fields. Please note you can have a maximum of
3 Contacts.
While you can choose three contact methods, only
one is required for your alert notification to work
i.e. either phone, mobile or email. If a contact
does not wish to be sent messages in a particular
format, simply leave the relevant field blank.
TESTING ALERTS
If you click the DETAILS button next to a contact,
you will find an option called TEST. This will send
the selected contact a test email, phone call and
text messaging to ensure the process is working.
Only three tests can be completed at any one visit
to the website.
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SECTION 6