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BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725
BT Guarantee
Your BT Home Monitor VP1000 is guaranteed for
a period of 12 months from the date of purchase.
Subject to the terms listed below, the guarantee
will provide for the repair of, or at BT’s or its
agent’s discretion the option to replace the
BT Home Monitor VP1000, or any component
thereof, which is identified as faulty or below
standard, or as a result of inferior workmanship
of materials. Products over 28 days old from
the date of purchase may be replaced with a
refurbished product.
The conditions of this guarantee are:
• The guarantee shall only apply to defects that
occur within the 12 month guarantee period.
• Proof of purchase is required.
• The equipment is returned to BT or its agent
as instructed.
• This guarantee does not cover any faults or
defects caused by accidents, misuse, fair wear
and tear, neglect, tampering with the
equipment, or any attempt at adjustment or
repair other than through approved agents.
• This guarantee does not affect your statutory
rights.
Within the 12 month guarantee period:
If you experience difficulty using the product,
prior to returning your product, please contact
BT Home Monitor Support for assistance
0870 240 1979, during normal office hours
(call charges will apply).
In the unlikely event of a defect occurring,
please follow the help desk’s instructions for
replacement or repair.
Outside of the 12 month guarantee period:
If your product needs repair after the guarantee
period has ended, the repair must meet the
approval requirements for connection to the
telephone network. We recommend that you call
the helpdesk for information.
Instruction for returning the product
If the helpdesk is unable to remedy your problem
they may ask you to return the product to the
original point of purchase. Where possible, pack
the product in its original packaging. Please
remember to include all parts, including line cords.
(Please note that we cannot take responsibility
for goods damaged in transit.) Please obtain and
keep proof of posting.
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