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BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725
What happens if a Sensor appears to be
malfunctioning?
In the first instance, refer to the Troubleshooting
information contained in your User Guide. If the
problems persist, please call BT’s helpdesk on
0870 240 1979 for further assistance.
How do I know if a battery needs changing?
If a battery needs changing in your wireless
Detectors or Keyfob, a message will be sent to
the Control Panel. The ‘Check’ indicator will light
up, the panel will advise of a low battery and your
on-line account will display a message.
For more information on the type of batteries
required please refer to the Specifications in
Section 8.
What should I do if there is a power cut?
Your BT Home Monitor Service will advise you
of this. Your back up battery will provide power
to your alarm system for approximately 8 hours.
What should I do if my telephone line is faulty?
If your telephone line is faulty your BT Home
Monitor will be unable to send alerts to the
Internet monitoring service. You should contact
your telephone line provider to fix the problem.
What should I do if I think my BT Home
Monitor is not working, or not reporting
incidents from my home?
First of all, try a full in home test and test the
contact service from your online account. Once
you have consulted your User Guide and the
Troubleshooting information, it is advisable to
call the BT Helpdesk for assistance.
My alarm went off but I didn’t receive
a telephone call/text message or email.
What should I do?
The BT Home Monitoring system retains a
history of all alerts, so we will be able to track
the source of your problem. Remember that
email and text message delivery can depend on
the reliability of your own service provider. You
may wish to double check your contact details
using your online account, and by completing a
test you will have reassurance that your system
is working correctly.
53
SECTION 7