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BT Home Monitor ~ Issue 5 ~ 1st Edition ~ 26_01_ 04 ~ 5725
If I use the adhesive tape can I remove Sensors
or change the batteries?
Yes, the adhesive tape is only affixed to the rear
of the wireless Sensors. This means that the
covers of all Sensors can be removed in order
to replace any batteries.
How long do the Control Panel backup
batteries have to charge for?
It is advisable to let the backup batteries charge
fully, so do not remove the mains power supply
for at least 24 hours. After this the backup
batteries are charged continuously.
Why do I have to plug in my telephone
line last?
Your BT Home Monitor requires a Property
Identification Number before it can
communicate with the Internet monitoring
service. The Property Identification Number is
not provided until the end of the account set up
process, to protect the integrity of your BT
Home Monitoring system.
If you choose to connect your phone line
prematurely, your panel will repeatedly make
outgoing calls as it tries to communicate with
the BT Home Monitoring system. An error
message “Comms Failure” will be displayed on
your panel until the phone line is connected.
When I plugged in my telephone line I received
several alert messages, why ?
When you finally connect your Control Panel to
your telephone line you may experience multiple
messaging and several alerts. This is because the
Control Panel memory has stored events and
activations during the setup of the equipment.
This is nothing to worry about as these events
will have been cleared as part of the installation
process, but were just stored in the Control
Panel’s memory. All CHECK messages should
disappear the first time you switch your
system on.
Do I have to programme the Control Panel?
The BT Home Monitor VP1000 is designed for
easy self-installation. This means the wireless
Sensors supplied are already registered to the
main Control Panel, and will function
immediately after the Sensors are powered
up (pull out the red tag in the battery
compartment). If you do buy additional
accessories, these will need to be added to
your system using the easy to follow instructions.
We recommend that for ease of installation you
set up your BT Home Monitor VP1000 using the
pre-programmed settings, as this will ensure
your product is up and running quickly. You can
then familiarise yourself with the system and
change settings to suit your home and family.
Do I have to set up the online account?
The BT Home Monitor VP1000 is designed to
work in conjunction with the monitoring and
reporting service. You should follow the 6 step
installation process and either register online if
you have access to the Internet or complete the
Registration Form included with your product.
You can then telephone or fax the details to the
number on the form and your registration will be
completed for you. If you decide not to register
your VP1000 you will not receive alerts if an
event occurs.
I have tried, using the instructions, and I am
having problems installing.
If you have problems installing your system,
BT advisors are available in normal office hours.
The number to call is 0870 240 1979.
What if I move?
Your BT Home Monitoring system is completely
portable. If you move you can remove your
Control Panel and wireless accessories and
re-install them in your new property. You will
then need to update your address details on
your account, not forgetting to change your
sensor locations and settings if necessary.
Remember that you may also need to identify
a new circle of contacts.
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